Processing Time

Please allow 1 to 5 business days for order processing before shipment. Processing times may vary during sales, holidays, product launches, and high volume periods.

Once your order has been processed and shipped, tracking information will be sent to the email provided at checkout.

Shipping

We proudly ship to customers worldwide.

Shipping times may vary depending on your location, carrier delays, customs processing, and order volume.

Please ensure your shipping address is entered correctly before placing your order, as we are unable to guarantee changes once an order has been processed.

The Bundle Gallery is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect addresses provided at checkout.

Order Changes & Cancellations

Orders begin processing quickly to ensure timely delivery.

For this reason, order changes, cancellations, or modifications may not be possible once an order has been placed.

Please review your order carefully before completing your purchase.

Returns & Exchanges

Due to the nature of hair products and hygiene standards, all sales are final.

We do not accept returns, exchanges, or refunds on hair extensions, wigs, closures, frontals, or other hair products.

Damaged or Incorrect Orders

If you receive an incorrect item or believe there is an issue with your order, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product received
• A description of the issue

Our team will review the matter and work toward a resolution.

Refused or Returned Packages

Orders returned due to refused delivery, incorrect addresses, or failure to collect packages may be subject to additional shipping fees before reshipment.

Lost or Delayed Packages

Once packages are handed to the shipping carrier, delivery becomes the responsibility of the carrier.

If your package is delayed, lost, or marked delivered but not received, we recommend contacting the shipping provider directly for assistance.

Thank you for choosing The Bundle Gallery. We appreciate your support and look forward to being part of your beauty journey.